Poor Home Loan Service

I would like to express my disappointment with the service that I have received from FNB Private Wealth with regards to my Home Loan. <br> <br> I was informed that my home loan would register on the 2nd December. I sent an email to my Private Banker on the 4th December to confirm as to when I could expect my first debit order.<br> Ken rep**** on the 4th December to confirm that it would still need to be loaded on the system.<br> Almost 2 months later, nothing happened and I then sent an email to Ken who advised me that he would look into the matter. <br> A day later, My home loan account \magically"appeared on my FNB banking profile and to my surprise I was charged interest from the date of registration (02 December). To make matters worse"