Poor help after FNB consultant mistake.

I took a personal loan with FNB in August 2018. The agreement with the FNB consultant over the phone was that the amount will be paid off within 2 years (24 months). Almost 2 weeks ago when I went to my online banking, I realized that the repayment term was 53 or 54 months. I immediately sent out an email to care @ fnb, but they have not responded. A week passed and I sent an email again, with no response again. Today I contacted the 087 number for FNB and after numerous tries my call finally went through after the call was dropped a few times. I spoke to a consultant that quickly assisted me but could only help me to a certain point. He told me that it must have been a mistake if they told me only 24 months as it would not be possible, but it was not my mistake as I confirmed with the consultant in 2018, 3 times the amount and the months of repayment. He also cannot get the recordings of the call in August 2018 and send it to me via email, he can only send it to a FNB branch closest to me and I have to go and listen to the recording at the branch. He advised that the recording will be available within 7 to 14 working days, but no one can notify me when I have to be at a FNB branch to receive the recording. I have to guess which day to go, but when I go to a branch I can also be told they don't have it yet and I will have to go back again.

Because I work, I don't have time to go and sit at a branch for an hour just to be told they don't have the recording and I must come back again at some point, maybe they will have it by then.

I would like FNB to contact me and communicate with me via email, as that will be the only way to get in touch with me. I would like FNB to email me the recordings as I have a job where I have to be 6 days a week and unfortunately the branches are closed on a Sunday.