Poor Handling of ***** Dispute – FNB Failed to Investigate

On the 4th of March 2026, I made a payment of R2550 to Huncho Holdings for a fridge which I never received . I also did not receive any refund.

I reported this matter and opened a ***** case with FNB under reference number: I also reported the case to SAPS

However, FNB responded by stating that the funds were “utilized” and that no further investigation would be conducted. I am extremely dissatisfied with this response, as I believe the matter was not properly investigated.

As a customer, I expected FNB to:

- Conduct a thorough ***** investigation - Engage with the recipient bank account (especially since it is also an FNB account) - Provide a clear explanation and attempt recovery of funds

Simply stating that the funds were used is not sufficient, especially in a *****-related case where goods were never delivered.

I am requesting:

- A full and proper investigation into this transaction - Clear feedback on what steps were taken - Assistance in recovering my funds

If this matter is not addressed urgently, I will escalate it to the Banking Ombudsman.

I expect FNB to treat this matter with the seriousness it deserves.