1 reviews | Active since Dec 2015
Poor Graphite Card Service_ Private Banking
<p>To whom it may concern....I am extremely disappointed with my Graphite card private banking services. I pay premium rates for this card and find it very difficult to get a hold of my/a banker when assistance is required. This card promises a 24/7 private bankeryet I am holding for 6 mins now to get a hold of someone. What if i really had an emergency right now in time...is this the service i pay for? I had better service when I was on the platinum option. I am going to reconsider downgrading my cards. Not worth the price.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)