1 reviews | Active since Oct 2016
Poor getting poorer
On the 1st of may 2018 i took a temporary loan with FNB & agreed to pay the money within 31 days at an interest. Five days later, someone deposit money into my bank account & FNB decides to take back their loan with full interest. Is that fair?
Why not deduct interest for 5 days? Why deduct interest for 31 days?
The poor are getting poorer & banking sector seems to have no mercy!
Good day Unathi Mangisa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Unathi Mangisa,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)