Poor function of online systems

Please revise your online banking system and banking app. I have not been able to adjust my checque account limits in months (error message says I do not have access to the card / account, while it is the card that I use everyday). I have previously spoken to an assistant at Vaal Mall branch, who had to adjust the limit for me, who said the problem would be looked at, but it is still not fixed. Last night I couldn't EFT someone from either banking app or online, and had to with draw cash at the only FNB ATM close to me, which is out of service on a regular basis. This morning I couldn't pay a beneficiary (who I can't pay by cash) from the banking app, as it was asking for my location (GPS was on) but didn't give me any options to allow it. Then I couldn't pay this person via online banking from my phone, due to the site telling me I should use the linked banking app instead. I then had to go home to try to make my payment from my computer, but still wasn't able to as the amount I had to pay was more than my daily limit , which I still can't adjust as needed, as stated above. I tried the banking app a last time, and was finally able to make payment.

I would strongly recommend that you allow online banking, the banking app, and cellphone banking to be used independently from the various platforms, to ensure it possible for clients to be able access their money when needed, even when small technical errors arises.

I used to be very fond of FNB's technology as it rarely gave me issues and were very user friendly. But having to struggle with basic things like above is not on.