Poor ***** Team

I received an sms to say my card was blocked because they detected a ********** transaction on the card. I called the ***** line and the guy who answers tells me I need to speak to the cards section. I then get sent from pillar to post trying to figure out what's going on. When I eventually get through the guy who helps me cannot even see that the card was already blocked, he proceeds to ask me whether or not I have ever purchased anything from the store where the ********** transaction took place or if I am fami**** with the store - totally irrelevant as this proves nothing! He then logs a case for me which irritates me because this is a totally different process to the bank already CONFIRMING it was *****! My husband took one look at the ********** transaction and could see it's a USA-based company that made the transaction but the FNB ***** DEPT didn't!