JR
Julie R
1 reviews | Active since Jan 2010
06 Dec 2018, 16:21
Poor Foreign Exchange Service
I am trying to do a swift transfer to uk. Before I could complete the transaction it went to be authorised. I received an email which said I can proceed as the transaction was authorised. Ref RO18MD9310 It does not allow me to continue as it does not show the message available for quote. I have phoned the forex nr086 number on numerous occasions and just get transferred and nobody answers the phone. This is supposed to be the help desk and if they do not answer how can we do business. My husband did his through Absa with no problem. I feel this is shocking service
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Dec 2018, 08:46Good day Julie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Dec 2018, 08:46
Official
Good day Julie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)