POOR FNB SERVICE - LONG OVER-DUE QUERY

Since Monday, 18 July 2022 23:13, I logged a dispute with FNB *** to investigate transactions that debited money from my business account but never got to the merchant. I checked and investigated with the merchant, and they assured me that the transaction never reached their end. The merchants are USA Consular and Momentum Insurance. And there are several emails, follow-up emails sent to FNB with my assigned Business Manager - Van Der Merwe, Ilse copied in all communications, but I have not received anything, update or feedback from FNB.

I remember getting an email from Van Der Merwe, Ilse telling me that FNB staff they are taking her from Pilla to Post and my question is now, if you are being taken around, what will happen to me since I am not even stuff of FNB.

On Wednesday, 14 December 2022 15:50, I got an email that the very same Business Account in question, the one I am trying to get the transaction reversed is not handed over for collection because it has a negative amount on it. If they have truly resolved and refunded my transactions in question, my Business Account would have been on a positive state.

We are suffering from COVID-19 having to hit our business so hard, now it's Loadshading and we are struggling, instead of our Banks to assist us and advise us better, they will take us down so hard, and it is difficult for a Black Business Owner to make it through. FNB has discontinued the services of reversing or disputing debit orders, there were no charges for dispute of debit orders when operating from the Banking App, now the functionality is revoked and when you need to reverse a debit order, you will have to call in the Bank and the consultant will assist you with a charge of R45 per transaction... from doing the dispute for yourself without extreme charges, to the Bank doing the transaction for you for a charge... there is nothing like FNB - How can we help you, they are not telling us - How can we make your experience with the Bank difficult?

I have been a customer to FNB for many, many years and I have been loyal and even referring customers to the bank. Today, this is the Thank you I get from the Bank, this thank you of having my query taking this long to be resolved. We are now on the new year and still my query from July 2022 is still pending.

FNB, you are a disgrace and unprofessionally resolving my query. I don't know what it will take for you to respond positively to my long over-due query????