Poor FNB Service and Support.

FNB ***** services and Call centre combined with secure chat:

What a terrible experience, I was de*****ed at an FNB ATM on 10 Jan 2023. Case was reported and I even got a case number ***.

When I eventually got hold of an Agent a half an hour went by whilst holding for the callcentre and waiting for the agent on the secure chat. (Both channels) Upon discussion with the agent it was clear that nothing has been done or investigated to date. The agent was helpfull (Natasha) but it was obvious that the FNB ***** system is not working effectively? She escallated my case. 10 days went by without any progress on my ***** case.

I am very annoyed with FNB.

This is a big dissapointment.