Poor FNB service

Once again I post. Aside from all the misleading information now consultants refusing to help. Brenda Alexander who picked up one of the complaints. At first she would give answers to questions that I did not ask. I would have to keep on repeating myself and still don't get answers. At one stage she did not reply to me for over a week. I keep on asking for a manager to contact me or email address and she refused to give me one. Automatically after this I could see her attitude changed and responses were becoming like I was the problem not to mention the last email she sent ended with please don't email again. This all started because miss leading information on the premier select account which I have been fighting for months. It has been handed over the ombudsman and I received a deadlock letter to which fnb stated that information was missing on the app and will be changed. It's been over two weeks and nothing has been changed its still allowing me to apply for the account. The fnb premier manager Shafik Solomon who emailing me and apologizing etc for the **** poor service has stopped responding to me ever since I showed that nothing has been done. So fnb has misleading information and do not keep up to there word. Am I being treated like this because I am small customer or this normal treatment. I do not get responses anymore. I have so many posts here it seems like a mad man but fnb treatment has been pathetic. I will continue to post until I get answers.