1 reviews | Active since Aug 2018
Poor FNB service
Dear Peter
I mistakenly transfered money into an account called owned by Senotlolo Club on the 1 August 2018 and immediately went inside the FNB branch at Loch Logan in Bloemfontein to resolve the matter. After consulting with them they promised to reverse the transaction within a few hours. 2 August 2018 , they still haven't reveresed it and now they're telling me its going to take 5 days.I have been to 3 different branches and have gotten 3 different answers. What surprises me is their product knowledge, service level agreement and turn around time. These 2 days going in and out of FNB branches has been hell. I want to advise other clients to not bank with fnb due to their unprofessional behaviour . Still, at this very moment my money has not been returned.
Ref: ********** 560
Good day Gabonamong Malefane,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gabonamong Malefane,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)