Poor FNB Private Banking Services

On September 22, 2020 I have sent an email to my private banker, Juanita Groenewald at *** requesting that I need an official letter when my business account nr *** was opened as well as the date of closure. The mail came back undelivered. I then sent it again to her as well as Juan Botha at *** Ms Groenewald's mail came back, once again as undelivered, but I still heard nothing from Mr Botha (I believe to be her supervisor). Them I send an email to another private banker *** and received a mail back he is out of office and I must send a mail to ***. This mail also came back stating I must send a mail to *** Eventually the *** mail came back and answered me that I must phone the Business Solutions. Now I am currently in China and pay every single month private banking fees to have a private banker do these things on my behalf. Now my question is: Why do I have to pay FNB these private banking fees but I still have to do all the work? The service is not as good as FNB makes out. And this is not the only complaint on Private Banking I have.

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The cell nr which I currently use your web here does not allow me to put in as I am in China and it only takes SA numbers. Now I've given my dauhgter's cell phone here.