Poor FNB mobile policy and service

My debit order did not go through due to insufficient funds at the end of March 2020. Since then , I've replenished the account and asked for the debit order to go through or pay by eft.

The consultant said that the only way was to migrate to a lower package but there was no way to debit the account or even pay by eft to reactivate mobile phone.

It is the start of the second week of lockdown and I have no means to call my friends and family who do not have access to the internet.

To top this, the customer care line was severed 3 times before the answer was received.

Extremely poor policy from a bank who claims to be the best.