Poor FNB

My daughter's cell phone got ****** on Sunday. I called in to the ***** line who advised that the account be deactivated and proceeded to do the same, I was advised that I would need to go into the branch to reactivate which I did yesterday, whilst at the branch I was given a new card but told that I would need to contact the call center to activate the online profile. After having contacted the call centre they told me that the profile can only be activated whilst in a branch. I am being treated poorly and being pushed from pillar to post. This is unacceptable and I need this account activated immediately