POOR FNB CUSTOMER SERVICE

COMPLAINT ***NF To summarize; My son James incorrectly paid money [ His FNB account] into an incorrect Standard Bank account, not mine. The recall was timeously initiated at FNB. After a time, FNB said the STD bank client was not contactable, but that this money had not been withdrawn and a hold had been placed on the account. Days later, FNB reported that no contact could be made with the STD account holder to recall the erroneous deposit. The FNB Retail Service Recovery sent a mail statin that the case had been closed and the STD client cell no. was given to my son. HIS PROBLEM! Nothing had been resolved! His Personal Banker, Moroke, Bakang <*** simply said it's your problem! The local STD branch in Grabouw coached us through the procedure to claw the money back which I am pleased to report has now been paid . No help from FNB or the personal Banker. 1] Why can't FNB acknowledge the zero effort they offered to a very stressed young man? [ And we paid for the "recall procedure"!] 2] Why have they not taken the trouble to contact him to apologize, empathize and now congratulate? I think the FNB Customer Service is just a "bot" run on algorithms! SWAK FNB !