POOR FIRST NATIONAL BANK

Such a ******* Bank, my father's account has been frozen for over three weeks now( from mid dec till now) because there was a ********** activity on his account. they said it will take 10 days to investigate and resolve this. We are well over the "10 days" period and the account is still frozen, now schools are open he cannot pay for his kids fees and buy them stationery for them to go to school because of FIRST NATIONAL BANK, HOW INCONSIDERATE OF THEM!! We gave them all the time, documents and everything they needed and we are still not being helped. When you call the contact centre you get passed to someone else and they cannot do anything about this. This is affecting so many people, we are talking of someone who has high blood and heart condition and now he has to deal with the stress of his own bank not being able to help him to take his kids to school with his own hard earned money!!!! you pride yourself with " How can we help you" but none of that is happening now, this is such a **** bank and i would not reccommend it to anyone. i will be writting to the ombudsman to lodge a formal complaint as well about this.

He is under so much stress as we speak because the kids need to go to school but FIRST NATIONAL BANK is denying them that, RUBBBIIISSHHHHHH!!!!!!!!!!

@Jacques Celliers maybe you might be able to help, we are being underlooked because we are part of a small client base and we are not given any attention or whatsoever. This is so poor from such an acclaimed "Big Bank"