Poor feedback and lack of response to emails

On the 1st December 2014 I submitted an application for a future use amount on my bond and was told it would take 5 to 7 working days for a response.<br> After repeated attempts to make contact, unsuccessfully, I was informed on the 12 January that the application was denied, I believe unfairly, and I have been trying to get feedback from the consultant involved ever since.<br> I need to speak to someone higher up in the home loan division so that I can discuss this matter properly.<br> I have been a loyal client of FNB for many years but if this is not resolved to my satisfaction, I will be taking my bond and bank accounts elsewhere.