Poor feedback and customer Service

<p>I once took an overdraft with FNB in 2010 and settled my account on the 28/01/2014 Acc number. ********** ********** . I even have an attotney letter confirming my settlement account.</p> <p>Fnb debited my account in 2017 after i have settle my acount 3 years back, i raised the matter with them, i called several times and even went to the branch to enquire of the problem.</p> <p>They promised me that they are still gathering information to my acount and to my surprise i have had nothing from them.</p> <p>The lady who was assisting me with the matter never bothered to get back to me as i was the one to always the one bothering her by sending her emails and asked about the progress of my query.</p> <p>I am sick and tired of FNB doing this to me, i want all the refunds due to me as soon as possible as this has so much incovinience my life and finances.</p> <p> </p> <p>Kindly find the attached conversation with the lady assusting me,</p> <p>From: Sipho Nkosi ********** /> Subject: Re: Proof of payment</p> <p>Hi Martha</p> <p> </p> <p>Any news regarding my account<br /> </p> <p>Percy Sipho Nkosi</p> <p> <br /> On 20 Feb 2017, at 10:03 AM, Wesi, Martha ********** wrote:</p> <p> </p> <p>Good day Mr Nkosi</p> <p> </p> <p>I am busy with your account now and gathering all information.</p> <p> </p> <p>I will refer back to you.<br /> </p> <p>Kind Regards</p> <p> </p> <p>Molatlheng Martha Wesi | VBS Risk Management | <br /><br /></p> <p>From: Sipho Nkosi ********** <br /> Sent: 20 February 2017 10:02 AM<br /> To: Wesi, Martha<br /> Subject: Re: Proof of payment</p> <p> </p> <p>Morning</p> <p> </p> <p>Hope all is well can u please advice how far with this matter</p> <p>As u promised to get back to me </p> <p> </p> <p>Regards </p>