Poor ewallet services by FNB

I lodged a query with fnb ewallet service on the 6th of july 2018, to reverse the money which was transferred to thewrong cellphone number. On thursday when i was assited, was told that it will take a minimum of 3 working days. I id a follow up the following tuesday, 10th of July 2018, and was told that it is no longer 3 days but 5 working days because of technical issues. On the 14th of July 2018, i did a follow up, where i spoke to Dineo whom confirmed during that 5 days waiting period nothing was done and theres nothing she could do to help, due to the fact that those whom are responsible for the process the reverse were not available on weekends.

i want to understand the meaning of the words "turn around time" and the purpose of mobile banking which requires to log any query ,anyday and at anytime but with no assistance.

i plead with FNB ewallet to release my money to release my money , i have engagements to attend with the money but couldn't because my funds have been held hostage by FNB ewallet. i have abide by their query processing time but still i have no feedback. They're gonna charger me R50 for the process and still i have to suffer to receive it back.

Who is suppose to assist us, their customer, when they are emotionally abusing us and causing frustration. They are one of the banks that i trust but they've honestly disappointed. Their consultant were rude and unfriendly towards me. they shut me down and told me to wait for the turnaround time, as if i had not done that already and money wasnt reversed as requested.