Poor ewallet service

Fnb ewallet has been frustrating of late. I wanted to generate new PIN for ewallet but to no avail. Instead it tells me I do not have enough funds (airtime) to continue. I was skint at the time hence, I had to buy airtime from the ewallet funds via *130*277#. Having bought it I was shocked to see the same message of insufficient funds. Despite the fact that the ewallet funds was exactly for something extremely important.

This is not the first time but it is was the most painful experience. As I needed the money badly and urgently. Alas! The problem is still unsolved till this minute.

Please FNB prioritize customer satisfaction and value!!!