Poor empty Promises

I have been with fnb for over 15years and up to now threre has been no issues.... However, i app**** for a small personal loan about 2 weeks ago... The amount being below R10 000... I did the whole application through the app... I was approved for the amount and I uploaded the payslip as was asked for... I received a confirmation message saying "you are on your way... Your fnb personal loan application was successful and will be deposited into account 57)=)%:5*%!" this was on the 02 Aug 2018... When nothing happend I phoned fnb, I spent over 80min being transferred from 1 department to another... After being told it is friday and the funds should reflect by Monday... Monday came and nothing!!!!!! I went to a fnb branch sat for over half an hour waiting my turn... When I finally got to the consultant I was told that because I did the application via the app he cant do anything and that I should call the loans department.... HERE IS MY FRUSTRATION!!!! FIRSTLY WHAT HAPPEND TO CLIENT SERVICE???? 2ND HOW CAN YOU APPROVE ME SEND ME A MSG STATING THAT I HAVE BEEN APPROVED AND THAT THE LOAN WILL BE PAID INTO MY BANK ACCOUNT WITH MY ACCOUNT NUMBER???? I have been a loyal fnb client for years and i am really unhappy with rhe service that I received....