Poor detail management

<p>I have been with FNB for a good few years and have been beyond happy, however, now i am at a point where i am considering closing my account!</p> <p> </p> <p>Almost 9 months ago, i went into the Greenstone branch to change my details, as i had gotten married. Only to realise that my statements are reflecting, not only my surname spelt incorrectly, but my physical address as well.</p> <p> </p> <p>When i called to have it corrected, i was told i needed to go into a branch and have this rectified, and because i needed 3 months bank statements, that i would need to wait till the end of April for this to reflect.</p> <p> </p> <p>Absolutely disgusting! I cannot for the life of me understand why we need FICA documents and marriage certificates if this information is captured incorrectly anyway!!!</p> <p> </p> <p>To top it off, i have spoken to 5 different people who all have different stories about how they can and cant help me. Have also had the phone dropped on me!</p> <p> </p> <p>Really disgusting - a bank should not be this slack, especially with such sensitive information!!!!</p>