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Xoliswa N
1 reviews | Active since Oct 2021
18 Feb 2025, 12:16
Poor & Deplorable Service by FNB (First National Bank)
FNB Insurance is seemingly wanting to foster ********* ways of resolving my claim. We reported an accident claim on 17 January 2025. Their representatives sent communication in writing on 31 Jan 2025 advising that the vehicle is a write-off and that we should request a settlement letter from our financier and send it to them - which we did. Now 18 days later we have had no response from them & we have to continuously have to make follow-ups with them without finalising anything. This is utterly unfair as they continue to debit us for their premiums but their service is deplorable..
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Xoliswa N's updateReviewer Update
19 Feb 2025, 11:58Good day,
Thank you for your response - I have sent an email to *** with details of our comms with your personnel. Including the email that advised us that our car is a code 2 write-off . they requested a settlement letter which we sent and we still await the process to pay off the vehicle as well as reimburse us the difference.
Kindly see to it that this is attended to. As of today its 19days post this communication yet your organisation continues to debit my account hassle free. But we are received poor service.
Thank you for your response - I have sent an email to *** with details of our comms with your personnel. Including the email that advised us that our car is a code 2 write-off . they requested a settlement letter which we sent and we still await the process to pay off the vehicle as well as reimburse us the difference.
Kindly see to it that this is attended to. As of today its 19days post this communication yet your organisation continues to debit my account hassle free. But we are received poor service.
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Xoliswa N's update19 Feb 2025, 11:58
Reviewer Update
Good day,
Thank you for your response - I have sent an email to *** with details of our comms with your personnel. Including the email that advised us that our car is a code 2 write-off . they requested a settlement letter which we sent and we still await the process to pay off the vehicle as well as reimburse us the difference.
Kindly see to it that this is attended to. As of today its 19days post this communication yet your organisation continues to debit my account hassle free. But we are received poor service.
Thank you for your response - I have sent an email to *** with details of our comms with your personnel. Including the email that advised us that our car is a code 2 write-off . they requested a settlement letter which we sent and we still await the process to pay off the vehicle as well as reimburse us the difference.
Kindly see to it that this is attended to. As of today its 19days post this communication yet your organisation continues to debit my account hassle free. But we are received poor service.
XN
Xoliswa N's updateReviewer Update
26 Feb 2025, 19:02Hi FNB,
Following my complaint we have had various responses from your representatives some wanting to subtly bully us into accepting the new version of assessments. When we initially logged the claim, we were asked various things: tracker report, police report ect and we submitted everything hassle. We were then advised by your professional personnel who have a particular level of expertise as you FNB wouldn't employ anyone without expertise in their role.
We were advised in a lengthy email that the vehicle is a write-off. We requested the assessors report to understand this and it was sent. This came as a shock to us however we accepted this against your expertise.
Now all of a sudden the vehicle is reparable and we are subtly forced to accept this because you are a Goliath in this case dealing with a David right? You FNB are so ********* that you want me and my family to have & subsequently use a vehicle rendered a write-off, repaired which will therefore mean that my family's safety will be in danger because the vehicle is defective and must be deregistered. This is foul, inhumane and ********* and I will not be BUL**** or FORCED by you FNB to put my & families life in danger - you are being ******, daylight ******S!!
Following my complaint we have had various responses from your representatives some wanting to subtly bully us into accepting the new version of assessments. When we initially logged the claim, we were asked various things: tracker report, police report ect and we submitted everything hassle. We were then advised by your professional personnel who have a particular level of expertise as you FNB wouldn't employ anyone without expertise in their role.
We were advised in a lengthy email that the vehicle is a write-off. We requested the assessors report to understand this and it was sent. This came as a shock to us however we accepted this against your expertise.
Now all of a sudden the vehicle is reparable and we are subtly forced to accept this because you are a Goliath in this case dealing with a David right? You FNB are so ********* that you want me and my family to have & subsequently use a vehicle rendered a write-off, repaired which will therefore mean that my family's safety will be in danger because the vehicle is defective and must be deregistered. This is foul, inhumane and ********* and I will not be BUL**** or FORCED by you FNB to put my & families life in danger - you are being ******, daylight ******S!!
XN
Xoliswa N's update26 Feb 2025, 19:02
Reviewer Update
Hi FNB,
Following my complaint we have had various responses from your representatives some wanting to subtly bully us into accepting the new version of assessments. When we initially logged the claim, we were asked various things: tracker report, police report ect and we submitted everything hassle. We were then advised by your professional personnel who have a particular level of expertise as you FNB wouldn't employ anyone without expertise in their role.
We were advised in a lengthy email that the vehicle is a write-off. We requested the assessors report to understand this and it was sent. This came as a shock to us however we accepted this against your expertise.
Now all of a sudden the vehicle is reparable and we are subtly forced to accept this because you are a Goliath in this case dealing with a David right? You FNB are so ********* that you want me and my family to have & subsequently use a vehicle rendered a write-off, repaired which will therefore mean that my family's safety will be in danger because the vehicle is defective and must be deregistered. This is foul, inhumane and ********* and I will not be BUL**** or FORCED by you FNB to put my & families life in danger - you are being ******, daylight ******S!!
Following my complaint we have had various responses from your representatives some wanting to subtly bully us into accepting the new version of assessments. When we initially logged the claim, we were asked various things: tracker report, police report ect and we submitted everything hassle. We were then advised by your professional personnel who have a particular level of expertise as you FNB wouldn't employ anyone without expertise in their role.
We were advised in a lengthy email that the vehicle is a write-off. We requested the assessors report to understand this and it was sent. This came as a shock to us however we accepted this against your expertise.
Now all of a sudden the vehicle is reparable and we are subtly forced to accept this because you are a Goliath in this case dealing with a David right? You FNB are so ********* that you want me and my family to have & subsequently use a vehicle rendered a write-off, repaired which will therefore mean that my family's safety will be in danger because the vehicle is defective and must be deregistered. This is foul, inhumane and ********* and I will not be BUL**** or FORCED by you FNB to put my & families life in danger - you are being ******, daylight ******S!!