Poor delivery services

I still haven't had my credit card delivered. I was phoned on Friday after writing a complaint on hello Peter due to my card still not being delivered. I very clearly discussed with the consultant that I want it delivered at my house and I only get home from work between 4.30pm and 5pm. The consultant assured me that those times were fine and my confirmation sms also stated that it would be delivered up to 5pm. I was phoned now to tell me that the delivery man is at my front gate at 1pm! I am not home and work 35km from home and am not able to take off to go fetch it. He then said they only deliver up to 4.30pm and that they will call me to reschedule AGAIN!