CT
Cam T
1 reviews | Active since Nov 2019
22 Nov 2019, 12:51
Poor delivery
I recently app**** for a private client beneficiary bank account (off of my dad's account) which was successful. I received my welcome email Nov. 13. Standard card delivery is 5 days. After day 5 having had no phone call I had to send 2 emails and phone my banker before I had a response. It is now day 8 and I have yet to have a phone call from the courier company nor an explanation from my banker as to why I do not have my card yet. Pathetic start to my FNB banking.
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Replies (1)
FNB (First National Bank)'s replyOfficial
22 Nov 2019, 14:03Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Nov 2019, 14:03
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***