Poor decisions disrupt my plans

I have been a loyal FNB client for over 10yrs now, even while working for another bank I ensured that I kept my FNB account. Unfortunately, I have had an experience that has now left me livid!

I app**** for a Private Clients' credit card in early December - it is now January and I still don't have the card.

I have requested assistance on my app (Yoliswa I think her name was - rude and unpleasant even on text if I may...), they couldn't help me, I called and they couldn't help me but referred me to my private banker (Antony Huang - I sent several emails and tried to call but there has been no response since December). So again I ask why it is that I was hounded to upgrade hereto when there is clearly nothing special about it... I then attempted to go to the branch (twice) and even that was a Dismal failure - the first time there was load shedding and the Westgate branch was closed (but next door to them, Capitec was open...), The second time I arrived at 15:45, only to be advised that they close at 15:30 (Again, Capitec was still open...).

So what is the problem? Well, despite my having the same contact number for over 10yrs, the same number on which my cell phone banking and app are registered - FNB decided to put my old work number down as the contact number for delivery instead of using my number that they have had all along...

I am not happy.