1 reviews | Active since Jun 2018
Poor customers service
FNB, how can you treat your customers like s******t? I have upgraded my account 3 months ago so there must a switching process of salary and all debits, but now you only switched the debits and not the salary.Where are you expecting the debits to get the money from? Now my accounts are on arrears and when I lodge a complaint some useless consultant didn't bored to say just deposit the money into the account and the debits will run.... Just like that.
Good day Lufuno Tshililo,
Thank you for taking the time to bring this to our attention. We would like to apologise for the inconvenience caused.
I have noted that complaint reference *** was issued for your complaint. Your comments has been escalated to FNB Consumer and Premium Core Banking and I have requested that they provide urgent feedback.
Please accept my apologies for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lufuno Tshililo,
Thank you for taking the time to bring this to our attention. We would like to apologise for the inconvenience caused.
I have noted that complaint reference *** was issued for your complaint. Your comments has been escalated to FNB Consumer and Premium Core Banking and I have requested that they provide urgent feedback.
Please accept my apologies for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)