Poor Customer support FNB

I opened an FNB account online in June, on the 21st of June i submitted my documents for FICA on my app. I then received an sms saying they will sms me when its done.

After 3 business days i called them cause i did not get an sms. I then called the customer care.

They said i should wait another 3 days so i waited.

Then i got an Email asking for my documents, so i mailed them the documents again.

Then on the 2nd of July i went to the branch in Woodlands mall Pretoria. To collect my card. I then got my card.

And then wanted to link my paypal to it, i was told to deposit money into the account.

When trying to deposit money it said FICA documents outstanding.

Then Today 3 July i got an email, after asking them again why is it taking so long? To submit my ID copy again in PDF format.

Now my question is, as a new client of FNB why do i need to call them all the time??? Why didn't anyone come back to me??? Is this how all customer are treated ???

I am really very frustrated as i need to use the account. How long does it take now to open an account ??? If this is the way clients are being handled, FNB will lose a lot of clients.

I hope this matter can be resolved asap.

Thank you in advance