1 reviews | Active since Oct 2012
Poor customer support
<p>I raised an issue three times with FNB with regards to my May eBucks that I have not received. On each occasion I was given a reference number together with being told there would be a follow up call. I have yet to receive any of these follow ups.</p>
Good day rhbester,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns. I will also have the service failure regarding feedback that was promised and never happened; addressed
We apologise for any inconvenience caused. Your reference for the above complaint is 954925.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day rhbester,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns. I will also have the service failure regarding feedback that was promised and never happened; addressed
We apologise for any inconvenience caused. Your reference for the above complaint is 954925.
Kind Regards
Complaints Resolution
Melinda Duvenhage