Poor Customer Skills and Sticking to agreement

I'm disappointed in your followup Communication and Customer Skills as I had my FNB phone sent in the Second week of April and haven't had any feedback ever since...and after numerous attempts trying to reach the guy that was helping me Ntando I hadn't had any progress...and also upset that a personal Loan DO went off much earlier than agreed upon considering I was also charged with a high fee of R270 because Fnb decided to deduct much earlier.....