Poor customer services from FNB.

FNB customer services is very poorly managed. I was told on Saturday that the hold on my account needs to be hold for 24 to 48 hours. Today after 48 hours, they informed me that weekends are not included in that time period. My query can only be attended to on Monday morning. I wassupposed to make payment on Saturday and now I must wait longer. Time to change to another banking facility.