Poor customer service with no communication s****s

Mortgage Protection Plan: Claim Approval |MP00KL96 . Every month for the last 2 months I have to call FNB to follow up on my payments that is due to me from the MPP that has been approved. This is unfair and time consuming considering my current medical condition. What is happeninh to your level of customer service. You take days to respond to emails, you never follow up with phone calls and just don't care anymore. This month you did not credit my Homeloan account or cheque account with the monthly MPP amount and you also did not debit my account. This will not show has a has an unpaid debit on my TRANSUNION credit report. You will need to rectify this with the credit bureau immediately. I expect a call from a manager explaining to me on what is going on. This service is not free, I have been paying every month and my claim is approved. I. Very disappointed. I require my exgratia payment and monthly payment as per previous month's.