Poor customer service with an attitude

Good Day,

I have just had the most disgusting service ever from Marian Langa and Sam could not get his surname. I was waiting to be assisted when Marian came to me and greeted me right after the greeting Sam appeared and started having a conversation with Marian while I was waiting to be assisted. I tried to tell her to please assist me as I am on lunch but her response was I should wait and she continued with her chat with Sam.

She then left me to be assisted by Sam who asked me what can I be helped with. I told him that I needed to put a notice on my sons investment account before I could even finish he asked me to take a sit without even giving me a ticket and he then said I must call the call center. I explained to him that I normally go to FNB Glen Marais and they normally help me without having to make any calls as this is my sons account he does not have internet banking. he response to me was you should have went to Glen Marais and he left. About a minute later he came to me and then gave me a ticket which was no 82.

I was then helped by Kamogelo who was the complete opposite of Marian and Sam. she greeted me with a smile and ask how can she make my day. that was a total surprise. Please do let her know that she did indeed make my day.