1 reviews | Active since Jul 2011
Poor customer service – Premier banking
Good morning,
I have sent and made multiple requests to get a stop on one of my debit orders removed. I have both called and contacted FNB electronically in this regard, however, the debit order is still being returned. I have emailed my “Premier Banker” on the 30th of May with regards to this, but I have not received any feedback from them – is this service even working? The long and the short is, I have requested that FNB only stop the 1st debit order, and thereafter it should go through as normal. Could someone please get this resolved for me?
Good Day Yojani,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Yojani,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Premier banking to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***