Poor Customer Service over a Three Month Period

Very frustrated lately about customer service. My bank accounts have either had no name, or no address on them, when I have requested a statement. I have been on chats (as a premier banker), emailed, been on the phone, and had a rather unproductive hour and a half in the Fourways branch to try and rectify this. They promised it would be escalated, but no correspondence since. I therefore cannot use my statements as proof of address.

I also have an Accidental Death Plan policy on my account. When I requested records about when and who signed me up for this, I was given the 'Hold, while I transfer you to the *** department' only to be transferred back to the person I called originally. Surely, all records are on file and it shouldn't be up to the customer to jump through hoops to get service?!

It makes me wonder if the lack of options of stellar banking services in SA and the schlep of transferring details and accounts for all debit orders and payment details, means that banks can rest on their laurels.

Would love someone to get hold of me so this can be rectified.