Poor Customer Service on Loan Settlements

i phoned FNB legal department requesting for a settlement letter on my 2 loans accounts i had with them.<br> they sent the quotes with the discounted amounts for both accounts, the amounts for the 2 loans were(R7000 and R8000) i then paid R15000 into FNB's account number using one Reference number.<br> <br> i went to FNB branch in Randburg to rectify that as i had made a mistake as a customer, the consultant then phoned legal to try and explain the issue. A very rude lady by the name of Mapitse Tsheola who continued to give the consultant at FNB attitude, the consultant couldn't take it anymore and decided to hand over the phone to me.<br> <br> i clearly explained to her what happened and she refused to assist she confirmed that it's not possible for this to be rectified little she didn't know that i also worked for FNB previously then requested to speak to a supervisor she then handed the phone to her supervisor by the name of Lawrence Kanyani who promised to come back to me and never did as well. It's been 2 weeks the issue has not been resolved.<br> <br> i have received nothing but POOR CUSTOMER SERVICE FROM FNB!!!<br> I DEALT WITH PEOPLE THAT DON'T HAVE GOOD INTERPERSONAL SKILLS WHO REFUSED TO ASSIST A CUSTOM