Poor customer service on customer helpline

On the 27th September 2025 8H:40, i wrongly transferred R1000 from my Easy account to apparently my petrol card that i don't have(***) and cancelled years ago. I went to Olympus branch on the 29th and consultant couldn't help and we phoned support centre and logged a call and ask them to remove petrol card and reverse the R1000 back to my easy account. I followed up after 72 hours after almost 3o calls to diffrent customer agents no one could resolve my issue and when they told me to hold on the phone ask for service review and cut of. They then closed only the petrol card and removed it from the system and said call resolved, but money was never taken back to my easy account.

Credit card and petrol card is not even listed on my app, only appears when i want to transfer

The customer service in the branches and on the phone line is very poor.

All that i need is the R1000 transferred back to my easy account as the money has just vanished as i dont have a petrol card.

Please phone me urgently on *** or my personal email ***