Poor customer service no feedback received

It is with great frustration that I must be posting a review when this is supposed to be a bank that looks after their client's and their personal information but failed to do so , ***** was committed on my account on the 1st of Jan I called and reported it , I had no one contact me to follow up until I logged a query to be called an agent called me on the 10th of Jan saying the investigation is still on going and an investigator will contact me. it is now the 17th and I still have not heard anything instead I keep receiving messages about my account being in arrears and my account may be dishonored who's fault is it that I am now scared to make use of this account since no one came back to me regarding how it was possible for someone to use my card swiping when I was in possession of my card. what happens to the arrears on my account ? will the money that was taken be paid back ? when will this happen. I'm extremely annoyed at the service received and would rather consider changing to a different bank .