Poor customer service, lack of training/understanding

This is one review I never thought I would write, however my recent experiences with FNB have left me utterly disgusted. My last three interactions with FNB have confirmed that the staff they have at their contact centers are not sufficiently trained and lack the ability to assist clients, my latest query was so poorly handled, I was eventually reduced to tears trying to get some assistance, and the consultant (Petunia Mlambo – ref ********** ********** 00) kept telling me what I knew and the same things over and over without even trying to understand the problem and even when I explained she had no inkling of what was going on, it was like speaking to a robot or parrot that just regurgitated what you said back to you. I most definitely will be changing banks.