Poor customer service including a lack of information and communication

I am a new FNB customer. About two months.

I app**** for an overdraft so I can up my ebucks reward level about a month ago. I sent in all my documents within a week and I still received sms’s saying they were outstanding. I then went to the Cresta branch and the bank manager helped me send them. Two weeks later after not being contacted by FNB, I queried why the overdraft did not reflect in my account and I was told I did not select amount online. I clearly remember selecting R2000-00 when doing the online application. That application had lapsed and had to do a new one over the phone.

I did the new application 7 days ago and I was told it would reflect in my account in 48 hours. After 72 hours it still did not reflect after I had been told they were awaiting my salary to be deposited. My salary was already in my account!!!

On the 01/09/2017 I called FNB once more and was made to hold at least 12 minutes by the agent only to be told the Credit department had made a mistake and the money will reflect in the account by tomorrow or Monday.

On the 04/09 I called again and no help was received in terms on what I should do as the money still did not reflect. Today the 05/09 the call centre agent finally told me to go to a branch to have it released and explained the issue to me.

I have used at least 70 minutes of my own airtime and minutes chasing FNB and poor quality service.

Is this how a new client or any client should be treated ? This is very unfair