Poor customer service from the Student loan Department and insurance department!

I was retrenched March 2020 and I submitted proof of my retrenchment to the FNB Student loan department with efforts to help me claim form the student loan insurance since I’ve been unable to continue with payments. I’ve been going up and and down , Submitting all required documents, following up on this matter. The bank has been sending me from pillar to post regarding my matter. Please do something about your *********** staff.