MN
Mfanumpela N
1 reviews | Active since Oct 2019
21 Apr 2021, 08:13
POOR CUSTOMER SERVICE FROM LIFECLAIM DEPARTMENT
Fnblifeclaim department has a very poor customer services, evertime i claim i will be send from pillar to post and i have to write a complain before i can be assisted . This is very frustrating especially for such big brand. The is no acountability for those who are suppose to assist customers. Employee keep on repeating the same mistake without consequences from management side . All you get from management is the same word"we are sorry for the inconvenience caused " instead of preventing the inconvenience
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Mfanumpela N's updateReviewer Update
23 Apr 2021, 09:04After my complain I receive a message from fnb lifeclaim onthe 21 April stating that my claim was approved FNB :) Your FNB Credit Life Policy claim was approved on 2021-04-21. Queries? Call ***.
and later the same day Lebogang from complain department told me my claim was rejected. This company have a very poor service
and later the same day Lebogang from complain department told me my claim was rejected. This company have a very poor service
MN
Mfanumpela N's update23 Apr 2021, 09:04
Reviewer Update
After my complain I receive a message from fnb lifeclaim onthe 21 April stating that my claim was approved FNB :) Your FNB Credit Life Policy claim was approved on 2021-04-21. Queries? Call ***.
and later the same day Lebogang from complain department told me my claim was rejected. This company have a very poor service
and later the same day Lebogang from complain department told me my claim was rejected. This company have a very poor service