Poor customer service from FNB when you open a business account online

Do not open a business account with FNB, poor service. It took me three months, they do not come back to you, you must always call them or send emails that are ignored. The staff that answers your calls will tell you that they do not know where your applications is with. What is that, even in government offices, clients would not accept that, shame on you FNB.

I lodge a complaint with FNB, even the people who are responsible for resolving our complains, they do not keep their promises. FNB customer service is far below many government departments who deliver services. Now, I would trust Home Affairs than FNB. If they say your ID will be ready in 14 days, you get your ID on time.

FNB does not tell you their turnaround time for the entire process because they know that they do not deliver on time. I have experience poor customer service from FNB. South Africa avoid openning the business account online with FNB