Poor customer service from FNB private bankers and Heads at FNB

After relentlessly pursuing this issue with my Private Banker (Sue Moodley) and dealings with the KZN Regional Mangers (Grant Visser), I am at my wits end. I will also not engage further with Grant Visser as his rude and curt attitude are a strake contrast to FNB values. As an ex-employee of FNB with 40 years customer facing experience, I understand the systems and processes better than both people mentioned above combined. I hope that this compliant gets directed to those who can assist, failing as such will be directed to the banking ombudsman. Find a summary of my complaint and I have emails and records for further proof: My handbag was ****** with my cards inside on the 28th December 2017. I immediately called FNB on the same day to put a stop on the cards. As my debit orders were going to be processed, I called my private banker on the same day 28th December to allow additional overdraft on my cheque account as available funds on my credit card were frozen. I subsequently further emailed my private banker on the 2nd of Jan as I received no overdraft or joy. My private banker informed me that she will sort this out as I had made clear that these debit orders could not be bounce back to me. As she had assured me the overdraft was in place, I did not see the need to transfer funds from other bank accounts. To my horror, my vendors informed me that all my debit orders were rejected and this saw my credit score affected and I had to incur additional charges due to it being reversed. The private banker did not even process an overdraft or put the changes onto customer remarks. The private banker **********ly to cover herself only updated the customer remarks on the 5th after I complained. This is utterly unwarranted as I had done my part to contact FNB and sort the issue. My credit is negatively affected and has me incur additional charges. Not Sue or Grant can provide any plausible reason and are covering themselves, which is a smack in the face as I have more experience in these issues than both combined. I contacted my private banker who just gave excuses after excuses, I escalated her to the Head of Private Banking, Eric Enslin, who I met on numerous occasions while working at FNB. I got no word from him and received a deleted email request with it not being read, disgusting. Is this what FNB is about, no customer support right from the bottom to the top, appalling. While I was working at FNB, had I done an error like that would saw me disciplined, yet my private banker got promoted and I am harassed by the KZN regional manager to admit it was my fault. Fast forward over 40 days and still no joy from anyone at FNB, I was a stalwart from FNB but this experience has soured me and I want to move out.