Poor customer service from FNB home loans

<p>Without bothering to give me notice, FNB has blocked my Home Loan account online because of outstanding FICA documents. I called the home loans department and they told me to email the documents, which I did immediately, but the bank still not bothered to deal with the issue. Sent a message to the Premier Suite and they are just telling me to contact home loans directly. Why should I be running after people who are not doing their jobs properly? The exact same thing happened last year with one of my other FNB accounts. Please sort this out FNB!</p>