Poor Customer service from FNB

The Customer service from FNB as well as the service from Bongani Ndembe are pathetic. My account was placed on hold the 9th of March due to ********. I’ve been mailing and calling following up on the case, when you ask for assistance they transfer you around and then put the phone down or they tell you it will be escilated. I received a email from Bongani to furnish the proof which I did and then when you call to follow up they tell you to wait another 7-10 working days.