PR
Praveen R
1 reviews | Active since Oct 2014
03 Jan 2019, 09:08
POOR Customer service from FNB Card Division.
Gave an instruction on the 20th of December 2018 to have my credit card account closed with FNB Card. I made 2 follow-up calls and the account is still open. To put thing into perspective, the same day i gave FNB the instruction is the same day i gave ABSA an instruction to close my ABSA credit card and i must give ABSA credit card service kudos for the best customer service turn around as by Saturday 22 December 2018 my credit card account was closed and by Monday 24th of December 2018 i received a close out statement.
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FNB (First National Bank)'s replyOfficial
03 Jan 2019, 15:34Good Day Mr. Ramdeen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Jan 2019, 15:34
Official
Good Day Mr. Ramdeen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)