Poor Customer Service from FNB and Private Banking

<p>I would like to register my utter disappointment, frustration and disgust with the service I am receiving from you and the team at FNB.</p> <p>I have been trying to transfer money from my account to Nedbank from Friday (2 December 2016) to date. None of you seem to be helping with this process, I will bullet point my bases for this frustration:<br />I have made contact with you and the internet banking people to seek advice on how can I transfer money from my account on same day service, I got conflicting advice that resulted in to the transfer being process as normal transfer;<br />I went to renegotiate with the contractors based on your final advice that the funds will only be released Monday (5 December 2016) to the building contractors Nedbank account;<br />I received SMS confirmation that the funds are cleared Monday, later in the day based on unclear reasons, the funds were redirected back to my account;<br />On following this issue up, I was advice the bank could not reach me to confirm transfer, this is unbelievable since I have always taken calls from the bank and anyone, if I am in a meeting, I always return calls;<br />To correct the situation, I was advice to do split payment at FNB branch in Brooklyn Mall and the internet/apps call centre to allow the first R300 000.00 to clear within an hour which I did through my mobile FNB app, to date, those funds are not transferred to Nedbank due to FNB pay department sloppiness;<br />Sandy is aware of the problem and the urgency I needed these funds transferred, as I pen this mail, its 13:20, Sandy (any one at FNB) no one made contact with me to date from the bank to resolve this issue;<br />In my last conversation with you Sandy in the afternoon of the 6 December 2016, you had escalated the matter and some one was helping you to resolve the problem, you dont bother giving me any status update, you care less to what is happening to me or the situation I am in as a result of FNB unacceptable behaviour.<br />Due to the sloppiness of the bank and their inability to get their house in order, I am now in bridge of an agreement I had with a building contractor who is handling my project.</p> <p>As an FNB client who has a so called private banker who is suppose to be the go to person to resolve any banking issues I have, I am utterly disappointed with this service. I feel I have been treated shabbily, disrespected, undermined and embarrassed.</p> <p>I have been exposed to litigation risk, my name is being dragged in the mad due to FNB sloppiness.</p> <p>Amongst other things, I spent more than an hour of my busy time at FNB Brooklyn yesterday trying to have the transfer expedited and done as swiftly as possible, even after assurance from the branch, to date, that transaction is not done.</p> <p>Based on the above experience, I am now wondering how does FNB move or help its customers transact and move around millions and billions of rand's if they cant help one customer transfer R600 000.00 from an FNB account to another bank account. It has been 6 days to date trying to move this amount from my account to Nedbank account without any success.</p> <p>If I dont make contact with FNB, no body, I mean absolutely no one bothers to reach out to me to have this issue resolved. Does this mean I should continue having confidence to FNB????? I am utterly disappointed and frustrated by this turn of events from the bank.</p> <p>If the above is not resolved by end of day, I will consider my options.</p> <p>Can some one resolve this mess as a matter of urgency!</p> <p>Thank you,</p> <p>Samson Vilakazi</p>