NS
Nicholas S
1 reviews | Active since Jan 2015
07 Sept 2026, 09:32
Poor customer service from FNB
On 2 April 2026 I registered a ***** case with FNB. I have since then followed up on two occasions regarding progress with the last follow up probably in June 2026. We are now in September 2026, and I have not had any feedback from FNB on this matter. I have given up hope that the money will be retrieved but I was hoping for confirmation and a conclusion from the bank.
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Nicholas S's updateReviewer Update
09 Sept 2026, 10:55Your reply is noted. However, today I received an email from customer care in the commercial ***** department saying my complaint has been closed. How do you close a complaint without any consultation with the complainant, FNB? I see we're going from bad to worse.
NS
Nicholas S's update09 Sept 2026, 10:55
Reviewer Update
Your reply is noted. However, today I received an email from customer care in the commercial ***** department saying my complaint has been closed. How do you close a complaint without any consultation with the complainant, FNB? I see we're going from bad to worse.